Privacy policy

Privacy Policy
Effective Date: 01/09/2024

At Hiddenchaos (SAS, 22 rue Bonaparte, 06300 Nice, France), the privacy of your personal data is a priority. This privacy policy outlines how we collect, use, and protect your personal data when you visit our website www.myhiddenchaos.com or make a purchase.

1. Collection of Personal Data
We collect personal information when you:

  • Browse our website
  • Place an order
  • Fill out a contact form
  • Create a customer account

The personal data collected may include:

  • Identification data: name, surname, postal address, email address, phone number
  • Payment information: credit card, PayPal (managed via secure third-party services)
  • Browsing data: IP address, cookies, pages visited, connection time

2. Use of Personal Data
Your data is used for:

  • Order processing: preparation and delivery of products
  • Customer relationship management: responding to inquiries, customer support
  • Marketing: sending newsletters and promotional offers, only with your prior consent
  • Enhancing user experience: personalizing your browsing on our site using cookies
  • Security: preventing fraud and protecting against abuse

3. Sharing of Personal Data
We only share your personal data with:

  • Service providers: such as payment services (Stripe, PayPal) and carriers (La Poste, DHL) for order processing
  • Host: Shopify Inc., based in Canada, complies with European data protection standards
    We do not sell or rent your personal data to third parties.

4. Data Retention Period
We retain your personal data as long as necessary for:

  • Managing the business relationship
  • Compliance with legal and regulatory obligations
    Your data will then be deleted or anonymized.

5. Your Rights
Under the GDPR, you have the following rights regarding your personal data:

  • Access: obtain information about the data we hold about you
  • Rectification: request correction of your data in case of errors
  • Deletion: request deletion of your data under certain conditions
  • Limitation: restrict the processing of your data
  • Portability: request the transfer of your data to another provider
  • Opposition: object to the use of your data for direct marketing purposes
    To exercise these rights, please contact us at hiddenchaosofficial@gmail.com.

6. Cookies
We use cookies to improve user experience. Upon your first visit to the site, a banner informs you of the use of cookies and allows you to accept or refuse them.

Types of cookies used:

  • Functional cookies (essential for the proper functioning of the site)
  • Analytical cookies (Google Analytics for analyzing visits)
  • Advertising cookies (to display relevant ads)
    You can manage your cookie preferences directly through your browser settings.

7. Data Security
We are committed to ensuring the protection of your personal data by implementing appropriate technical and organizational security measures to prevent loss, unauthorized access, or disclosure.

8. Data Transfers Outside the EU
Since we are hosted by Shopify Inc. in Canada, your data may be transferred outside the European Union. Shopify complies with GDPR requirements and ensures an adequate level of protection for transferred data.

9. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be published on this page and, if necessary, you will be informed by email.

10. Contact
For any questions regarding this privacy policy or to exercise your rights, you can contact us: