Return and refund policy

Return and Refund Policy
Last Updated: 01/09/2024

At Hiddenchaos, we are committed to providing you with quality products. If for any reason you are not completely satisfied with your purchase, we offer a flexible return policy under certain conditions.

1. Right of Withdrawal:
You have 30 days from the date of receipt of your order to return any item that does not meet your expectations. Returned items must be in their original condition, unworn, and with intact tags.

2. Refund of Shipping Costs:

  • Full Order Return: If you return your entire order, we will also refund the initial shipping costs.
  • Partial Order Return: If you only return part of your order, the shipping costs will not be refunded.

If the return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 to 14 business days.

3. Return Shipping Costs:
Return shipping costs are the responsibility of the buyer, unless there was an error on our part (defective product or mistake in the order).

4. Return Procedure:
To initiate a return, please contact us at: hiddenchaosofficial@gmail.com. We will provide you with the necessary instructions to return your items.

5. Exchanges:
We currently do not offer direct exchanges. If you want a different color or size, you will need to return the original item for a refund and then place a new order.

6. Defective or Incorrect Items:
If you received a defective item or one that does not match your order, please contact us immediately at hiddenchaosofficial@gmail.com with a photo of the item and your order number. We will arrange for a free return or exchange.

7. Exceptions:
The following items are not eligible for return or refund:

  • Customized or made-to-order products
  • Products purchased on promotion or clearance (except for defects)
  • Worn, washed, or damaged products by the customer

8. Contact:
For any questions regarding our return and refund policy, please contact us: