GTCS

General Terms and Conditions of Sale (GTCS) of Hiddenchaos
Last updated: 01/09/2024

  1. General Information
    The website www.myhiddenchaos.com is operated by the company MADE, a simplified joint-stock company (SAS) with a capital of €2,000, registered under SIRET number 53303985500010, with its headquarters located at 22 rue Bonaparte, 06300 Nice, France.
    Legal representative: David SEAK.
    Contact details: hiddenchaosofficial@gmail.com.

  2. Purpose
    These general terms and conditions of sale (GTCS) aim to define the terms of sale of the products offered on www.myhiddenchaos.com, as well as the rights and obligations of the parties in this context.

  3. Products
    The products available for sale on www.myhiddenchaos.com are caps (e.g., baseball caps, dad hats). The photos and descriptions of the products are provided to offer as accurate a representation as possible, although perfect accuracy cannot be guaranteed.

  4. Prices
    All prices displayed on www.myhiddenchaos.com are inclusive of all taxes (VAT). Shipping costs are not included in the product prices and will be added during the order process, depending on the geographic location and delivery method chosen by the user.

  5. Payment Methods
    Orders can be paid for using the following methods:

  • Bank cards (Visa, Mastercard, etc.)
  • PayPal
  • Bank transfer
  • Apple Pay

Full payment must be made before the products are shipped. The products remain the property of Hiddenchaos until the full payment of the order is received.

  1. Delivery Areas
    Hiddenchaos offers Europe shipping. Shipping fees vary depending on the geographic location and the delivery method (home delivery or collection point).

  2. Delivery Times
    Delivery times vary depending on the geographic location and the chosen delivery method. These times are indicative and may fluctuate depending on transport conditions. Hiddenchaos commits to informing the customer in case of delivery delays.

  3. Shipping Fees
    Shipping fees are automatically calculated at checkout based on the destination and the selected delivery method.

  4. Return Policy and Right of Withdrawal

  5. Right of Withdrawal:
    You have 30 days from the receipt of your order to return any item that does not meet your expectations. Returned items must be in their original condition, unworn, with intact labels.

  6. Refund of Shipping Fees:

  • Full Order Return: If you return the entire order, we will also refund the initial shipping fees.
  • Partial Order Return: If you return only part of your order, the shipping fees will not be refunded.

  1. Return Costs:
    Return shipping costs are the responsibility of the buyer, except in cases of error on our part (defective product or incorrect order).

  2. Return Procedure:
    To initiate a return, please contact us at the following address: hiddenchaosofficial@gmail.com. We will provide the necessary instructions for returning your items.

  3. Warranties
    Products sold by Hiddenchaos are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with Articles L.217-4 to L.217-14 of the Consumer Code and 1641 to 1649 of the Civil Code. In case of non-conformity or hidden defects, the customer may choose between repairing or replacing the product.

  4. Governing Law
    These GTCS are governed by French law. In case of a dispute, the parties agree to seek an amicable solution before pursuing any legal action. If no solution is found, the French courts will have jurisdiction to resolve the matter.

  5. Retention of Ownership
    Products remain the property of Hiddenchaos until full payment of the order is made. In the event of non-payment, Hiddenchaos reserves the right to reclaim the delivered products.

  6. Data Protection
    By placing an order on www.myhiddenchaos.com, the customer agrees to the collection and use of their personal data in accordance with Hiddenchaos's privacy policy and the provisions of the General Data Protection Regulation (GDPR).
    The information collected is necessary for processing orders and will not be shared with third parties without prior consent.

  7. Liability
    Hiddenchaos cannot be held responsible for damages resulting from the improper use of the products sold or from using them in a way contrary to the provided recommendations. In case of delivery errors, defective or non-conforming products, the company's liability is limited to the replacement of the product or its reimbursement.